Privacy Policy

Introduction

Ethiopia Arabica ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and company name when you submit our contact form or request samples.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and navigation patterns.
• Technical Data: IP address, browser type, device information, and operating system.

Cookie Usage

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our services based on usage patterns
• Provide relevant content and information

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Preference Cookies: Remember your choices such as language preferences and cookie consent.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, blocking certain cookies may affect your experience on our website.

How We Use Your Information

We use collected information to:

• Respond to your inquiries and sample requests
• Provide quotes and export documentation
• Send relevant updates about our coffee offerings (with consent)
• Improve our website and services
• Comply with legal obligations

Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL/TLS encryption
• Limited access to personal data on a need-to-know basis
• Regular security assessments and updates

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 3 years to maintain business relationships.

Third-Party Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Companies that assist us with website hosting, analytics, and email services.
• Legal Requirements: When required by law or to protect our rights and safety.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Withdraw consent at any time

To exercise these rights, please contact us using the information below.

Contact Us

If you have questions about this privacy policy or your personal data, please contact us: